Case Study: How Airports & Airlines Leverage Smart Lost & Found Solutions

Introduction
Airports handle millions of bags daily—and even a 0.1% loss rate means thousands of displaced items. Discover how leading airports and airlines have integrated Lost N Found smart tags to streamline baggage recovery, cut operational costs, and elevate passenger satisfaction.

Background & Challenge

• Volume & Complexity

  • Major hubs process over 100,000 bags per day across dozens of carriers.

• Traditional Pain Points

  • Manual logging, long hold times, and costly claim payouts erode customer trust and airline margins.

Implementation Overview

1. Tag Distribution at Check-In

   • Airlines offer discounted Lost N Found tags at counter and kiosks.

2. System Integration

   • Tags tie into existing baggage-handling systems via API, updating lost-status instantly in the airline’s operations dashboard.

3. Self-Service Kiosks & Mobile Scanning

   • Passengers scan their tag at airport kiosks to report missing bags.

   • Airport staff scan found items to auto-notify travelers with GPS-tagged pickup instructions.

Results & Metrics

Key Benefits

• Faster Recoveries: 75% reduction in average return time keeps travelers happier.

• Cost Savings: Millions saved in claim payouts and manual processing.

• Brand Loyalty: Airlines using smart tags see a 15% uplift in NPS (Net Promoter Score).

Pro Tips for Other Carriers

• Staff Training: Conduct hands-on workshops so ground crews and gate agents can troubleshoot tags on the fly.

• Data Analytics: Leverage scan-data trends to identify high-loss routes or peak times for targeted staffing.

• Customer Education: Send pre-flight emails with tag setup guides—passengers who register tags in advance report fewer hassles.

By integrating Lost N Found tags, airports and airlines turn lost-and-found from a reactive headache into a proactive, data-driven service—reducing costs and flying customer satisfaction to new heights.