Lost N Found Terms and Conditions

Last Updated: 5/1/2026

Welcome to Lost N Found, a platform provided by Lost N Found LLC ("Lost N Found," "LostNFoundAI," "LNF," "we," "us," or "our"). By accessing or using our mobile application ("App"), website ("Website"), online store, products, tags, services, or related features (collectively, the "Services"), you ("User," "Customer," or "you") agree to be bound by these Terms and Conditions ("Terms").

Please read these Terms carefully before accessing or using the Services. If you do not agree to these Terms, you may not access or use the Services.

User Responsibilities

You agree to:

• Comply with these Terms and review this page from time to time to ensure you are aware of any changes;

• Comply with all applicable laws, including privacy laws, intellectual property laws, anti-spam laws, and regulatory requirements;

• Use the latest version of the App and/or Website when available;

• Provide accurate, current, and complete information when creating an account, placing an order, registering a tag, or using the Services;

• Maintain the confidentiality and security of your account credentials;

• Use the Services only for lawful and legitimate purposes.

You agree that you will not:

• Use our Services for any harmful, illegal, fraudulent, abusive, misleading, or nefarious purpose;

• Post, upload, transmit, or share prohibited, unlawful, harmful, misleading, or inappropriate content;

• Solicit passwords, personal identifying information, money, or other items of value from another user for unlawful, fraudulent, or unauthorized purposes;

• Disseminate another person's personal information without permission;

• Use another user's account;

• Use our Services in connection with fraud, chargeback abuse, refund abuse, false delivery claims, false account information, a pyramid scheme, or any similar practice;

• Misrepresent your identity, shipping information, billing information, order status, delivery status, or ownership of an item;

• Attempt to manipulate, exploit, or abuse discounts, promotions, refunds, replacements, samples, free tags, sponsored tags, or customer support accommodations.

If at any time you cease to meet these requirements, all authorization to access our Services or systems is automatically revoked. We reserve the right to suspend, restrict, or remove your access to the Services without notice.

Description of the App and Services

Lost N Found is a mobile and web-based platform designed to help facilitate the process of identifying, managing, and returning lost items.

The App allows users to purchase, receive, activate, claim, register, and manage Lost N Found tags, including but not limited to QR codes, NFC tags, stickers, lanyards, keychains, bracelets, wristbands, sponsored tags, promotional tags, and other physical or digital tag products.

Users may attach tags to personal items and register those items in the App. Registered item records may include a name, image, description, contact method, and other information provided by the user.

When someone finds a lost item, they may scan the applicable Lost N Found tag, which may direct them to a web or in-app page displaying item details and/or a method to contact or notify the registered owner.

Lost N Found is a technology platform intended to assist with identification and communication. Lost N Found does not guarantee that any lost item will be found, returned, protected, recovered, or delivered to its owner.

User Accounts

Registration

In order to use certain features of the Services, you may be required to create a user account. When registering for an account, you agree to provide accurate, current, and complete information.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

User Information

By creating a user account or placing an order, you agree to provide information that may include your full name, phone number, email address, billing address, shipping address, and other information required to provide the Services.

You may also choose to enable location sharing or share contact information when communicating with other users through the App.

Any information provided by you will be handled in accordance with our Privacy Policy.

Age Restrictions and Safety

No Use by Underage Persons

Our Services are intended only for legal adults. No person under the age of eighteen (18), or the age of majority in the applicable jurisdiction if higher than eighteen (18), may attempt to create an account, purchase products, register tags, or otherwise use the Services.

By accepting these Terms, creating an account, placing an order, or using the Services, you represent and warrant that:

• You are at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater;

• You are capable of lawfully entering into and performing the obligations set forth in these Terms;

• You are not located in a country subject to a U.S. government embargo or designated by the U.S. government as a terrorist-supporting country;

• You are not listed on any U.S. government list of prohibited, restricted, or sanctioned persons.

Safety and User Interactions

Lost N Found does not control what users say, do, scan, submit, upload, or communicate through or outside of the Services.

You are solely responsible for your use of the Services and your interactions with other users, finders, owners, customers, sponsors, or third parties, whether online or offline.

Lost N Found makes no representations or warranties regarding the conduct, identity, intentions, legitimacy, accuracy, or truthfulness of any user or third party.

Lost N Found does not currently conduct criminal background checks, identity verification checks, or other screenings of users. Lost N Found reserves the right, but has no obligation, to conduct background checks, identity checks, fraud checks, sex offender registry searches, order reviews, payment reviews, or other screenings at any time and to use available public records, third-party tools, platform data, and order history for fraud prevention, safety, compliance, or risk management purposes.

Purchase of Stock Tags, Sponsored Tags, Promotional Tags, and Replacement Tags

Users may have the option to purchase stock Lost N Found tags that can be claimed, activated, registered, or attached to personal items.

The Services may also offer sponsored tags, promotional tags, sample tags, replacement tags, free tags, discounted tags, or tags featuring logos, brands, organizations, schools, leagues, sponsors, or other third parties.

Sponsored, promotional, replacement, discounted, or free tags may be subject to additional limitations, restrictions, expiration dates, activation requirements, shipping methods, availability limits, and replacement limits.

Lost N Found reserves the right to refuse, cancel, limit, or revoke any order, promotion, free tag request, replacement request, discount, coupon, account, or tag activation that we determine, in our sole discretion, appears fraudulent, abusive, suspicious, excessive, duplicative, or inconsistent with the intended purpose of the promotion or Services.

Advertising and Third-Party Links

Our Services may contain advertisements, promotions, sponsored content, third-party logos, third-party offers, and links to other websites or resources.

By using the Services, you agree that you may be exposed to such advertisements, promotions, or third-party references.

Lost N Found is not responsible for the availability, accuracy, content, policies, products, services, or actions of third-party websites, resources, sponsors, advertisers, carriers, payment processors, or other third parties.

If you choose to interact with any third party made available through the Services, that third party's terms, policies, and practices govern your relationship with that third party. Lost N Found is not responsible or liable for any third-party terms, actions, omissions, products, services, representations, or failures.

Payment

Payment Processing

All payments made for purchases through the App, Website, online store, or other Services are processed through third-party payment processors.

By making a purchase, you agree to comply with the terms, policies, and requirements of the applicable payment processor.

Lost N Found does not directly store your full payment card information.

Pricing

Prices for Lost N Found tags, subscriptions, products, shipping, services, and other items will be displayed at checkout or within the applicable purchase flow.

Lost N Found reserves the right to change prices, shipping methods, discounts, promotions, product availability, and service offerings at any time without prior notice.

Prices displayed may not include applicable taxes, shipping charges, carrier fees, handling fees, or other charges unless expressly stated.

Coupons, Discounts, and Promotions

Coupons, discount codes, free tag offers, promotional codes, sponsored offers, and other promotions are offered at Lost N Found's sole discretion.

Promotions may be limited by date, product, account, customer, email address, shipping address, billing address, household, IP address, domain, sponsor, organization, or other criteria.

Coupons and promotions must be applied at the time of checkout unless otherwise expressly stated. Lost N Found is not obligated to retroactively apply coupons, issue partial refunds, resend orders, provide credits, or honor missed promotions after an order has been placed.

Lost N Found reserves the right to deny, cancel, revoke, or limit any coupon, discount, promotion, free tag, or replacement request that appears, in our sole discretion, to be fraudulent, abusive, duplicative, excessive, or inconsistent with the intended purpose of the offer.

Shipping, Delivery, and Lost Mail

Lost N Found may ship certain products, including but not limited to small tag orders, stickers, sample tags, promotional tags, free tags, sponsored tags, replacement tags, low-cost tag packs, or other lightweight items, by standard USPS mail or another low-cost shipping method.

Standard USPS mail may not include tracking, delivery confirmation, insurance, guaranteed delivery dates, or proof of delivery.

Unless a tracked shipping option is expressly selected, paid for, and confirmed at checkout, the shipment may be sent without tracking.

Once an order, replacement, sample, sponsored item, promotional item, or free item has been transferred to USPS or another carrier, delivery service, mail service, or shipping provider, Lost N Found is not responsible for packages, envelopes, or mail pieces that are delayed, lost, stolen, misdelivered, damaged, returned, destroyed, or otherwise not received.

Risk of loss passes to the customer upon Lost N Found's transfer of the shipment to USPS, a carrier, delivery service, mail service, shipping provider, or other applicable delivery method.

Lost N Found does not guarantee delivery of standard mail, untracked mail, stamped mail, promotional mail, free tags, replacement tags, sample tags, or any shipment sent without tracking.

Lost N Found is not responsible for mail or packages that are claimed as not received after shipment, including when tracking is unavailable because the shipment was sent by standard mail.

Customers are responsible for providing a complete, accurate, current, and deliverable shipping address at the time of checkout or request. Lost N Found is not responsible for non-delivery, delay, misdelivery, return, loss, theft, or damage caused by incorrect, incomplete, outdated, inaccessible, undeliverable, or mismatched shipping information.

If a customer provides a shipping address that differs from the billing address, Lost N Found may, but is not required to, review, delay, cancel, or request additional verification before fulfilling the order.

If tracked shipping is selected and paid for, Lost N Found will provide the available tracking information when available. Once tracking shows that an item has been accepted by the carrier, is in transit, has been delivered, or has otherwise entered the carrier's possession, delivery issues must be addressed directly with the applicable carrier.

Lost N Found may, in its sole discretion, offer a courtesy replacement, discount, store credit, refund, or other accommodation. Any such accommodation is voluntary, not guaranteed, and does not create any obligation to provide additional replacements, refunds, credits, discounts, or accommodations in the future.

Lost N Found does not provide unlimited replacements. Unless otherwise required by law, Lost N Found is not obligated to replace or refund any order, tag, sample, free item, promotional item, sponsored item, or replacement item that is delayed, lost, stolen, misdelivered, damaged, returned, destroyed, or not received after shipment.

Refunds, Cancellations, and Replacements

At Lost N Found, we strive to provide customers with a positive experience. However, because many of our products are physical items that may be shipped shortly after purchase, our refund policy is limited.

Refunds are available only for orders that have not yet been shipped, fulfilled, processed for shipment, activated, customized, or otherwise prepared for delivery.

Once an order has been shipped, fulfilled, processed for shipment, activated, customized, or transferred to USPS or another carrier, it is no longer eligible for refund, cancellation, or guaranteed replacement.

This policy applies even if the shipment is delayed, lost, stolen, misdelivered, damaged, returned, destroyed, or claimed as not received after shipment.

For items shipped by standard mail without tracking, Lost N Found cannot verify delivery status and does not guarantee replacement, refund, credit, or reshipment for mail that is claimed as not received.

Replacement tags, courtesy shipments, sponsored tags, promotional tags, free tags, and sample tags are not eligible for refund and are not guaranteed to be replaced if delayed, lost, stolen, misdelivered, damaged, returned, destroyed, or not received.

Lost N Found may deny refund, replacement, reshipment, or credit requests in cases involving suspected fraud, abuse, repeated non-delivery claims, chargeback abuse, incorrect information, incomplete addresses, mismatched billing and shipping information, prior concessions, excessive requests, or other suspicious activity.

How to Request a Refund for an Eligible Unshipped Order

To request a refund for an eligible unshipped order, contact our customer support team at support@lostnfound.ai and include:

• Your order number;

• The name and email address used for the order;

• The reason for the refund request.

Our customer support team will review your request and determine whether the order is eligible for a refund.

If your order is eligible for a refund, the refund will be issued to the original payment method used for the purchase.

Refund Processing Time

Approved refunds will be processed within a reasonable period after approval. Processing times may vary depending on your payment method, payment processor, bank, credit card issuer, or financial institution.

Once the refund has been processed, you may receive an email notification confirming the refund amount and related details.

Chargebacks and Payment Disputes

If you believe there is an issue with your order, payment, shipment, or account, you agree to contact Lost N Found first at support@lostnfound.ai so we can attempt to review and resolve the issue.

Lost N Found reserves the right to dispute chargebacks, payment reversals, and payment disputes using order records, account records, shipment records, correspondence, carrier information, fraud-prevention data, IP information, device information, promotion history, prior refund history, prior replacement history, and any other information reasonably available to us.

Filing a false, fraudulent, abusive, or misleading chargeback or payment dispute may result in account suspension, tag deactivation, refusal of future orders, cancellation of promotions, and any other remedies available to Lost N Found.

Taxes

Prices displayed within the App, Website, or online store may not include applicable sales taxes, value-added taxes, use taxes, shipping taxes, or other similar taxes.

Applicable taxes may be added to your purchase total where required by law.

You are responsible for any taxes, duties, import fees, carrier fees, customs charges, or other charges associated with your purchase, except where Lost N Found is legally required to collect and remit such amounts.

Billing Errors and Unauthorized Transactions

In the event of a billing error or unauthorized transaction, contact our customer support team promptly at support@lostnfound.ai.

Lost N Found will review billing issues in its sole discretion and in accordance with applicable law, payment processor requirements, and these Terms.

Payment Security

Lost N Found takes reasonable measures to support secure payment transactions. However, no method of transmission over the internet or method of electronic storage is completely secure.

You acknowledge that Lost N Found cannot guarantee the absolute security of payment information, account information, communications, or data transmitted through the Services.

All payment information is handled by third-party payment processors in accordance with their respective privacy, security, and processing policies.

Privacy

Privacy is important to us.

For information about how we collect, use, store, and share personal data, please review our Privacy Policy.

By using the Services, you agree that we may use your personal data in accordance with our Privacy Policy.

Tag Activation, Expiration, Deactivation, and Functionality

Lost N Found reserves the right to update, modify, suspend, deactivate, expire, or change the functionality of Lost N Found tags, QR codes, NFC tags, digital profiles, item pages, sponsored tags, promotional tags, replacement tags, and related services at any time, with or without notice.

Such updates may be necessary to support security, performance, abuse prevention, sponsor requirements, platform changes, technical requirements, product changes, subscription changes, legal compliance, or continued functionality.

You acknowledge and agree that it is your responsibility to keep your account information current, maintain access to your account, follow activation instructions, and review any applicable tag status, subscription status, or account requirements.

Lost N Found shall not be liable for any loss, damage, inconvenience, failed scan, failed notification, failed recovery, expired tag, deactivated tag, inactive tag, unregistered tag, or discontinued functionality.

Loss of Items

You understand that while the Services are intended to help facilitate the return of lost items, Lost N Found does not guarantee that any lost item will be found, scanned, reported, protected, recovered, returned, delivered, or restored to its owner.

Lost N Found is not responsible for the conduct, honesty, actions, omissions, or decisions of any finder, user, third party, carrier, sponsor, organization, or person who scans or interacts with a Lost N Found tag.

Lost N Found shall not be liable for any loss, damage, theft, injury, harm, expense, claim, or inconvenience arising from or related to the loss of an item, failure to recover an item, failure of a tag, failed scan, incorrect information, user conduct, third-party conduct, or use of the Services.

Accuracy of Information

Users acknowledge that information provided within the Services may be incomplete, inaccurate, outdated, user-generated, or dependent on information submitted by users or third parties.

Lost N Found does not warrant the accuracy, completeness, reliability, timeliness, or availability of any information provided through the Services.

Lost N Found shall not be liable for any loss, damage, harm, claim, expense, or inconvenience arising from reliance on inaccurate, incomplete, outdated, unavailable, or user-provided information.

Account Deletion

Users are responsible for either selecting the account deletion option within the Lost N Found App, if available, or sending an email to support@lostnfound.ai with the subject line "Delete Account."

To process an account deletion request, the user must provide sufficient information for Lost N Found to verify and locate the applicable account, which may include the correct user ID, email address, phone number, or other account information.

Lost N Found may be required or permitted to retain certain records for legal, tax, accounting, security, fraud-prevention, dispute-resolution, operational, or compliance purposes.

Fraud Prevention, Abuse Prevention, and Account Restrictions

Lost N Found reserves the right to review, delay, cancel, limit, suspend, deactivate, or refuse any order, account, tag, activation, replacement, refund, discount, coupon, promotion, sponsored tag, free tag, or service request that we determine, in our sole discretion, may involve fraud, abuse, misuse, excessive claims, false information, suspicious activity, chargeback risk, payment risk, delivery risk, or violation of these Terms.

This may include, but is not limited to:

• Repeated claims of non-delivery;

• Multiple refund or replacement requests;

• Use of mismatched billing and shipping information;

• Incorrect, incomplete, or suspicious customer information;

• Abuse of coupons, free offers, sponsored offers, or promotional programs;

• Attempts to obtain free products, duplicate shipments, credits, or refunds through misleading claims;

• Chargeback abuse;

• Use of multiple accounts, emails, phone numbers, addresses, or payment methods to bypass limitations;

• Suspicious order patterns;

• Any conduct inconsistent with the intended use of the Services.

Lost N Found may deactivate tags, restrict accounts, block orders, cancel promotions, refuse service, or take other appropriate action to protect the Services, users, sponsors, customers, and the company.

Limitation of Liability

To the fullest extent permitted by law, Lost N Found, its affiliates, officers, directors, employees, contractors, agents, successors, assigns, sponsors, partners, service providers, and vendors shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, including but not limited to lost profits, lost revenue, lost data, lost items, replacement costs, loss of goodwill, business interruption, emotional distress, inconvenience, or other damages arising out of or related to your use of the Services, purchase of products, shipment of products, loss of mail, lost items, failed scans, user interactions, third-party conduct, or inability to use the Services.

To the fullest extent permitted by law, Lost N Found's total liability for any claim arising out of or relating to the Services, products, tags, orders, shipments, or these Terms shall not exceed the amount actually paid by you to Lost N Found for the specific product or service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Waiver of Liability

You hereby waive, release, and discharge any and all claims, demands, causes of action, damages, losses, expenses, or liabilities against Lost N Found, its affiliates, officers, directors, employees, contractors, agents, successors, assigns, sponsors, partners, vendors, and service providers arising out of or in connection with:

• Lost, stolen, delayed, misdelivered, damaged, returned, destroyed, or undelivered mail or packages;

• The loss, theft, damage, failure to recover, or failure to return any item;

• The conduct, identity, accuracy, honesty, or actions of any user, finder, third party, sponsor, organization, carrier, or service provider;

• The accuracy, completeness, or availability of information provided through the Services;

• The use, misuse, failure, expiration, deactivation, or malfunction of any tag, QR code, NFC tag, account, item page, or related feature.

Indemnification

You agree to indemnify, defend, and hold harmless Lost N Found, its affiliates, officers, directors, employees, contractors, agents, successors, assigns, sponsors, partners, vendors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with:

• Your use or misuse of the Services;

• Your violation of these Terms;

• Your violation of applicable law;

• Your violation of another person's rights;

• Your order, shipment, account, tag registration, item registration, communication, or interaction with another user or third party;

• Any information you provide that is inaccurate, incomplete, misleading, fraudulent, or outdated;

• Any refund, replacement, chargeback, delivery, or payment dispute involving your account or order.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.

You agree that any dispute arising out of or relating to these Terms, the Services, products, tags, orders, shipments, payments, refunds, replacements, or your use of Lost N Found shall be handled in accordance with applicable law and the governing law stated above.

Changes to These Terms

Lost N Found reserves the right to update, modify, replace, or revise these Terms at any time.

Changes are effective when posted to the Website, App, online store, or other applicable location.

Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms, your order, your account, or our policies, please contact us at:

support@lostnfound.ai

Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any additional policies or terms referenced within the Services, constitute the entire agreement between you and Lost N Found regarding your use of the Services and supersede all prior or contemporaneous understandings and agreements, whether written or oral, regarding such subject matter.

By accessing or using the Lost N Found App, Website, online store, products, tags, or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use the Services.