Refund policy

Refunds

At Lost N Found, we strive to provide our customers with a seamless and satisfactory experience. If you are not entirely satisfied with your purchase, we offer refunds on orders that have not been shipped yet. Please review the following refund policy to understand our procedures and eligibility criteria:

Refunds are available for orders that have not yet been shipped. Once an order has been shipped, it is no longer eligible for a refund.

You may request a refund for an unshipped order within a reasonable period after placing the order. This period may vary depending on the processing time required for your order.

How to Request a Refund

To request a refund for an unshipped order, please follow these steps:

1. Send an email to our customer support team at support@LostNFound.ai with your order details, including the order number and the reason for the refund request.
2. Our customer support team will review your request and confirm whether your order is eligible for a refund.
3. If your order is eligible for a refund, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase.

Refund Processing Time

Refunds will be processed within a reasonable period after approval of the refund request. Please note that the processing time may vary depending on your payment method and financial institution.

Once the refund has been processed, you will receive an email notification confirming the refund amount and providing any relevant details.